Can I be Refunded?
Yes, you are eligible for a refund according to our policy. We will process it promptly, which typically takes up to 7 business days. Please let us know if you need any assistance completing the necessary paperwork.
Can I change my travel dates?
Date changes are often possible but may be limited if your travel date is near. Contact us, and we’ll check what options are available for your booking.
Do I need a visa for my safari?
Visa requirements vary depending on your nationality and travel destination. If you let me know your passport country and where you plan to go, I can check the visa information for you right away.
Do I need travel insurance?
Travel insurance is not automatically included, but we highly recommend it for your safety and peace of mind. We can help you arrange a reliable policy through our trusted partners, or provide guidance if you prefer to organize your own coverage
Can I customize my safari?
Absolutely! We create custom private itineraries to match your interests, whether you want gorilla trekking, big game safaris, bird watching, or cultural experiences.
Are safaris safe for children and families?
Yes, with proper planning. Activities and accommodations can be adjusted for families, and our guides ensure a safe and enjoyable experience for all ages.
Can I do a self-drive safari?
Yes, we offer self-drive car rentals with fully equipped 4×4 vehicles. For safety and convenience, we also provide optional professional drivers.
How do I book a safari?
You can book directly through our website, by email, or phone. Once we confirm availability, we’ll provide a detailed itinerary and payment instructions.
Can I pay in installments?
Yes, many of our packages allow deposit payments with the balance due before your safari starts. Terms depend on the trip and travel dates.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, most international debit cards, mobile payments, and bank transfers for your convenience.
Can I get a refund if I cancel?
Refunds are possible depending on our cancellation policy. Processing typically takes up to 7 business days. We can assist you with the necessary paperwork.
Do your Tours Include Meals?
Some meals are included depending on the tour. Usually, daily breakfast is covered, and selected lunches or dinners are included for specific activities. I can share the detailed itinerary so you can see exactly what’s provided.
What should I pack for a safari?
Lightweight, neutral-colored clothing, sturdy walking shoes, sun protection, insect repellent, a camera, binoculars, personal medications, and travel documents. Layered clothing is ideal for mornings and evenings.
Is Wi-Fi available during the safari?
Most lodges and camps provide limited Wi-Fi, but many remote parks have minimal connectivity. We recommend disconnecting to fully enjoy the wilderness experience.
